If you have a registered contact number on your account, please dial the USSD string *120*3737*7# to apply for an EasyPay Loan. If not, alternatively you will have to go into an EasyPay Everywhere branch. Kindly bring your ID document, cell phone and a proof of address no longer than 3 months old.

An affordability study needs to be done to check if you can be issued with a loan or not.

Please contact the Easypay Loans contact centre via one of the following channels for an Agent to assist you:

1. By dialing our number on 0801 111 880.
2. Send a text message/SMS to 49201 to request assistance with your loan – an Agent will contact you on the number from which you texted.
3. Private Message (PM) us your contact number on our EasyPay Loans Facebook page and an Agent will call you shortly.

Yes, anyone can apply for an Easypay loan with Moneyline Financial Services. Moneyline Financial Services, a registered Financial Services and Credit Provider.

In order to apply for an EasyPay Loan the following conditions apply:

• You must be an EasyPay Everywhere accountholder.
• Your income/grant must have been paid into your EasyPay Everywhere account over a minimum of three consecutive months: and
• You must pass the affordability requirements to qualify for a loan.

Alternatively, if you are not an EasyPay Everywhere accountholder, please visit your nearest EasyPay Everywhere branch to apply for a one-month loan.

To apply for a one-month loan, you will need the following documentation:

• Your ID document (a valid temporary ID)
• Your mobile phone
• Proof of address, not older than three months.
• Consistency in income must be proven providing us with a 3-months bank statement; this can be done with a combination of our EasyPay Everywhere account statement (if you have formally migrated) & the former bank.
• In the absence of these, we can use the Letter of Grant Approval from SASSA.
• We should only require the SASSA Bank Confirmation if the customer has not had a grant deposit into their account.
• If we have seen a grant deposit into our account, we do not need this document.
• We can approve without the photo but we will drive it as part of the culture as it supports us in the event of a complaint.

There are various reasons why you could have been declined from taking out a loan. The reason for the decline will either be printed on the slip which was printed during the application process if you applied for a loan at our branch. If you applied for a loan using the USSD code or over the phone, the Loan Operator would advise you after the loan application has been completed as to why you did not qualify for a loan.

For assistance please call: 0801 111 880.

Please contact us via one of the following channels so that we can assist you with your query:

1. Call the Easypay Loans contact centre on 0801 111 880.
2. Send a text message/SMS to 49201 to request assistance with your loan – an Agent will contact you on the number from which you texted.
3. Private Message (PM) us your contact number and an Agent will call you shortly.
4. Visit an Easypay Everywhere branch for an Operator to assist you – let us know in which province you live, and we’ll send you a list of branches which you can visit.

Yes, you can apply for an Easypay loan using your phone if you have biometrically verified you contact number an Easypay Everywhere branch.

• If your number has been verified, you can apply for an Easypay loan using the USSD code *120*3737*7# and follow the prompts. Once we have received your online Easypay loan application, a Loan Agent will contact you telephonically to finalise your application.
• Alternatively, call us to apply via: Call the Easypay Loans contact centre on 0801 111 880.

Affordability will always be checked in line with the regulations set by the National Credit Regulator.

• You can apply for a further Easypay Loan in the same month that your final instalment is due.
• Visit your nearest EasyPay Everywhere branch or call us on 0801 111 880 for assistance.

You need to apply for a new ID document at Home Affairs. You may use a temporary ID document to apply for a loan.

Visit any EasyPay Everywhere branch to apply. Let us know in which province you live so that we can pinpoint your closest branch.

• Remember to take your identity document and proof of address not older than 3 months (this can be in the form of a bill sent to your home address) with you when you would like to apply for another EasyPay loan.

EasyPay Everywhere clients who no longer have EasyPay Everywhere bank accounts can continue to pay off their EasyPay loans via one of the following methods:

1. Debit Order
2. Electronic Funds Transfer (EFT)
3. EasyPay Bill Payments System using the Moneyline Bill Payment Reference Number
4. Manual Payments

Please contact us so that we can assist you to make the relevant payment arrangements:

1. Call the Easypay loans contact centre on 0801 111 880.
2. Send a text message/SMS to 49201 to request assistance with your loan repayment – an Agent will contact you on the number from which you texted.
3. Private Message (PM) us your contact number on our EasyPay Loans Facebook page and an Agent will call you shortly.

Yes, affordability will always be checked in line with the regulations set by the National Credit Regulator.

If you are blacklisted, you will not be able to take out a loan. Affordability will always be checked in line with the regulations set by the National Credit Regulator.

Please call EasyPay loans via one of the following channels for an Agent to assist you:

1. By dialing our EasyPay loans contact centre on 0801 111 880.
2. Send a text message/SMS to 49201 to request assistance with your loan – an Agent will contact you on the number from which you texted.
3. Private Message (PM) us your contact number on our EasyPay Loans Facebook page and an Agent will call you shortly.

Yes, you can settle your loan before the end of its term. You need to confirm what your outstanding loan amount is by using one of the following channels for an Agent to assist you:

1. Call the Easypay loans contact centre on 0801 111 880.
2. Send a text message/SMS to 49201 to request assistance with your loan – an Agent will contact you on the number from which you texted.
3. Private Message (PM) us your contact number and an Agent will call you shortly.

Once you have paid the outstanding balance, you can email your proof of payment to us on easypayloanqueries@lesakatech.com or alternatively you can take the proof of payment directly to an Easypay Everywhere branch for your payment to be allocated to your loan account.

1. You can apply for a loan using the USSD code *120*3737*7# and follow the prompts if you have biometrically verified your contact number at one of our branches.
2. You can also apply by calling: 0801 111 880.
3. Alternatively, you can visit any EasyPay Everywhere branch to apply. Let us know in which province you live so that we can pinpoint your closest branch.
4. We are unable to do an affordability test prior to you attempting to apply for an EasyPay loan. As part of the loan application process an affordability study is done to determine if you would qualify for a loan and how much you could potentially qualify for. Affordability will always be checked in line with the regulations set by the National Credit Regulator.
5. Remember to take your identity document and proof of address not older than 3 months (this can be in the form of a bill sent to your home address) with you when you apply for another EasyPay loan.